Frequently Asked Questions

During your first appointment, you can expect that your practitioner will ask you a lot of questions to gain an understanding of your presenting injury or condition, plus to gauge your overall health and wellbeing.

Depending on your condition your practitioner will conduct a physical examination which may involve doing certain movements or tests. If you are seeing one of our Physiotherapists, Osteopaths, Podiatrists, Myotherapists, or Massage Therapists there will be an element of hands-on assessment, where they will palpate and examine areas of the body that are related to your condition.

During our movement-based therapies, Exercise Physiology and Clinical Pilates you may have different testing such as real-time ultrasound, blood pressure measurement, heart rate monitoring, or blood sugar monitoring.

Depending on the service you are seeking your first appointment may involve treatment therapies including exercise therapy or hands-on manual therapy.

Each client can expect to leave their first appointment with a clear plan of what is involved to reach their health goals. This management plan is also emailed to each client. You may also have some ‘homework’ including exercises or lifestyle changes to implement prior to your next session.

If you have any scans, reports, or referrals from other health care practitioners please bring these to the session.

For our clinical pilates session, wear exercise gear, plus a pair of pilates ‘grip’ socks (you can purchase from our wide range of Move Active socks within the clinics).

Exercise Physiology sessions please wear exercise gear and bring a bottle of water.

For our manual therapies session, some practitioners may require you to expose areas of skin to get the best out of the treatment (for example if massage therapy is required).

You don’t need a referral to attend or book a session at Beyond. You can gain a Medicare referral from your GP under the Chronic Disease Management plan which entitles you to a rebate on five allied health sessions per year, you can claim this rebate on-site at our clinics.

We do accept referrals from third-party insurers such as NDIS, Veteran Affairs, TAC, Workcover. For NDIS please read more here.

Many of our services are offered under ‘extras’ in private health insurance policies. Each private health insurer offers different policies for different services, it is best to contact your insurer to find out what rebates you are entitled to. You can claim your private health insurance rebate on the day of your appointment at our clinics.